Effective Date: April.11,2026.
Welcome to Klein's Windy Hills Homestead (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring transparency about our products and policies. This document outlines our Privacy Policy, as well as important information regarding our farm products and return practices.
1. Privacy Policy
1.1 Information We Collect
a. Personal Information
You may provide:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through third-party providers)
b. Order Information
Details related to purchases of:
- Meat products
- Live animals
- Natural beauty products
- Farm produce
c. Event Information
For family farm days or events:
- Attendee names
- Contact details
- Special requests
d. Automatically Collected Information
- IP address
- Browser type
- Pages visited
- Cookies and tracking technologies
1.2 How We Use Your Information
We use your information to:
- Process orders and bookings
- Communicate with you
- Improve our services
- Send updates or promotions (if opted in)
- Meet legal obligations
1.3 Sharing Your Information
We may share information with:
- Payment processors and delivery services
- Website hosting providers
- Legal authorities if required
We do not sell your personal information.
1.4 Cookies
We use cookies to enhance your experience. You may disable cookies in your browser settings.
1.5 Data Security
We take reasonable measures to protect your data but cannot guarantee complete security.
1.6 Your Rights
You may request to:
- Access your data
- Correct or delete your data
- Withdraw marketing consent
Contact us to exercise these rights.
1.7 Children’s Privacy
We do not knowingly collect data from children under 13 without parental consent.
1.8 Changes to This Policy
We may update this policy at any time. Updates will be posted on this page.
1.9 Contact Us
Klein's Windy Hills Homestead
2982 Clementsvale Rd. Bear River. B0S 1B0 NS, Canada
windyhillshomestead5@gmail.com
(902)247-5104
2. Product Information (Produce & Farm Goods)
At Klein's Windy Hills Homestead, we take pride in offering fresh, locally produced goods.
2.1 Fresh Produce
- Our fruits and vegetables are seasonal and may vary in availability
- Produce is grown using natural and sustainable practices whenever possible
- As farm-grown products, size, shape, and appearance may vary
2.2 Meat Products
- Our meat is processed according to applicable food safety regulations
- Products are sold fresh or frozen as indicated
- Proper storage and handling after purchase is the customer’s responsibility
2.3 Live Animals
- Live animal sales are final (see Return Policy below)
- Buyers are responsible for ensuring appropriate housing, care, and transport
2.4 Natural Beauty Products
- Made with natural ingredients
- Customers should review ingredient lists for allergies or sensitivities
- Discontinue use if irritation occurs
3. Return & Refund Policy
Due to the nature of farm products, our return policy is limited.
3.1 Perishable Goods (Produce & Meat)
- All sales are final on perishable goods
- If your order arrives damaged or spoiled, contact us within 24 hours with photos
- We may offer a replacement or refund at our discretion
3.2 Live Animals
- No returns or refunds on live animals
- All sales are final once the animal leaves the farm
- We encourage customers to inspect animals prior to purchase
3.3 Natural Beauty Products
- Returns accepted within 7 days if:
- Product is unused and in original packaging
- Opened or used products are non-refundable unless defective
3.4 Event Bookings (Family Farm Days)
- Cancellations may be eligible for:
- Full refund if cancelled within [7 days]
- Partial or no refund after that period
3.5 Order Issues
If you experience any issues with your order, please contact us at:
windyhillshomestead5@gmail.com
Include:
- Your order number
- Description of the issue
- Photos (if applicable)
4. Agreement
By using our website and purchasing from us, you agree to this Privacy Policy and Return Policy.
Thank you for supporting Klein's Windy Hills Homestead and local agriculture.